Refund policy

Last updated: July 28, 2026

Our 30-Day Promise

Supplements are personal. If something is not right for you, we would rather fix it than keep your money. You have 30 days from delivery to contact us about any order.

Unopened Products

Unopened products in their original packaging can be returned within 30 days of delivery for a full refund of the product price. Return shipping is the customer's responsibility unless the return is due to our error. Please contact us before shipping anything back so we can send you the correct return address.

Opened Products: First-Order Guarantee

Once a supplement is opened it cannot be resold, so we will not ask you to ship it back. If the first Selenewell product you try is not right for you, tell us within 30 days of delivery and we will refund it. This guarantee applies once per customer and covers the first bottle or container of a given product. Please dispose of the remaining product responsibly.

Beyond that first order, opened products are not eligible for a refund unless they arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrect, or never arrives at all, email us within 30 days of delivery (or of the estimated delivery date for a missing parcel) with your order number and a photo of the issue. We will send a replacement or issue a full refund, including shipping, and you will not need to return anything.

How to Start a Return or Refund

1. Email selene@arteco-consulting.com with your order number and what went wrong.
2. We reply within 1–2 business days with next steps and, if a physical return is needed, the return address.
3. Ship returns with a trackable method. Please do not send anything back before contacting us.

Refunds

Approved refunds are issued to your original payment method within 10 business days of approval (for physical returns, within 10 business days of us receiving the item). Your bank or card issuer may need a few extra days to post it. Original shipping charges are refunded only when the return is due to our error.

Order Cancellations

Orders move into production quickly. Email us right after checkout if you need to cancel and we will stop it if we can. Once an order has been labeled and packed it can no longer be cancelled, but you are still covered by the 30-day promise above.

What We Cannot Refund

• Requests made more than 30 days after delivery.
• Opened products beyond the first-order guarantee, unless they arrived damaged, defective, or incorrect.
• Products that have been stored improperly, tampered with, or used past their expiration date.
• Gift cards.

Exchanges

The fastest route is a refund plus a new order. If you would rather swap one product for another, say so in your request and we will arrange it where stock allows.

Late or Missing Refunds

If your refund has not appeared 10 business days after our confirmation, check with your bank or card issuer first, then email selene@arteco-consulting.com and we will trace it.

A Note on Health

Our products are dietary supplements, not medicines. Nothing in this policy replaces the guidance of a healthcare professional. If you experience an adverse reaction, stop taking the product, contact your healthcare provider, and let us know so we can help and record it. See our Medical Disclaimer.