Refund policy
Last updated: August 21, 2026
Our 60-Day Promise
Supplements are personal. If something is not right for you, we would rather fix it than keep your money. You have 60 days from delivery to contact us about any order — long enough to finish a bottle and know how you feel.
Unopened Products
Unopened products can be refunded in full within 60 days of delivery. In almost every case you do not need to ship anything back to us — email us and we will process the refund. If the product is still sealed and you would rather pass it on to someone who will use it, please do; if not, dispose of it responsibly.
Opened Products: First-Order Guarantee
Once a supplement is opened it cannot be resold, so we will not ask you to ship it back. If your first Selenewell order is not right for you, tell us within 60 days of delivery and we will refund it. This guarantee applies once per customer and covers your entire first order — one product, several, or a bundle. Please dispose of the remaining product responsibly.
Beyond that first order, opened products are not eligible for a refund unless they arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incorrect, or never arrives at all, email us within 60 days of delivery (or of the estimated delivery date for a missing parcel) with your order number and a photo of the issue. We will send a replacement or issue a full refund, including shipping, and you will not need to return anything.
If We Ever Need a Product Back
We almost never ask for a product back. If we do, it would only be for a change-of-mind return of an unopened product, and we will tell you when you contact us. We do not issue prepaid return labels, so you would send it by mail at your own cost, and we refund the product in full once it arrives.
Orders that arrive damaged, defective, incorrect, or never arrive at all are never your cost: we replace or refund them in full, including shipping, with nothing to send back.
How to Start a Return or Refund
- Email info@selenewell.com with your order number and what went wrong.
- We reply within 1–2 business days and process the refund. In almost every case we do not ask you to ship products back.
Refunds
Approved refunds are issued to your original payment method within 10 business days of approval (for physical returns, within 10 business days of us receiving the item). Your bank or card issuer may need a few extra days to post it. Original shipping charges are refunded only when the return is due to our error.
Order Cancellations
Orders move into production quickly. Email us right after checkout if you need to cancel and we will stop it if we can. Once an order has been labeled and packed it can no longer be cancelled, but you are still covered by the 60-day promise above.
What We Cannot Refund
- Requests made more than 60 days after delivery.
- Opened products beyond the first-order guarantee, unless they arrived damaged, defective, or incorrect.
- Products that have been stored improperly, tampered with, or used past their expiration date.
- Gift cards.
Exchanges
The fastest route is a refund plus a new order. If you would rather swap one product for another, say so in your request and we will arrange it where stock allows.
Late or Missing Refunds
If your refund has not appeared 10 business days after our confirmation, check with your bank or card issuer first, then email info@selenewell.com and we will trace it.
A Note on Health
Our products are dietary supplements, not medicines. Nothing in this policy replaces the guidance of a healthcare professional. If you experience an adverse reaction, stop taking the product, contact your healthcare provider, and let us know so we can help and record it. See our Medical Disclaimer.