Contact Us

We answer every email — usually within 1–2 business days.

Questions about an order, a product, an ingredient, or anything else: write to info@selenewell.com and include your order number if you have one.

What we can help with

• Orders: status, tracking, address changes (before shipping), returns and refunds
• Products: ingredients, doses, certificates of analysis
• Wholesale & partnerships: tell us about your project

By phone or text

1-888-260-9662 — our toll-free line, monitored on business days. It is the number printed on our labels for reporting a problem with a product, and you can call it or text it. Calls are recorded, so that we have an accurate record of what you tell us.

If this is a medical emergency, call 911 or contact your healthcare professional.

Texting this number: what you are agreeing to

• Who texts you: Selenewell, the brand operated by Arteco Consulting SL, always from 1-888-260-9662.
• What it is for: customer care only — your own order, one of our products, or a report of a problem with a product. No marketing, no promotions, no subscriber list.
• How you opt in: text START to 1-888-260-9662, or simply text us what happened. Either way, texting us is how you agree to receive our reply. We only text people who text us first, and every message we send is a reply to a message you sent us. There is nothing to sign up for.
• Message frequency: varies — at most one reply per message you send.
• Cost: we do not charge for this. Message and data rates may apply, depending on your mobile plan.
• Help: reply HELP at any time, or email info@selenewell.com.
• Stop: reply STOP at any time and we will not text you again.
• Your number: we do not sell or rent phone numbers, and we do not share mobile phone numbers or SMS consent with third parties for marketing purposes.

See our Privacy Policy, our Terms of Service, and the full terms for this line.

Business information

Selenewell is operated by Arteco Consulting SL (Tax ID B57734600)
Calle Tord 1, Sa Cabana, 07141 Marratxí, Illes Balears, Spain

Please note: we can't provide medical advice. For questions about your health or medications, talk with your healthcare professional.

The form below sends us an email. The phone number field is optional, and we do not use it to send text messages — we only text people who text 1-888-260-9662 first.